Refund policy

At Yara Aura we want you to love your Yara. If something isn't right, we're here to help. Please read this policy carefully, because fragrance is a hygiene product and the rules around returning it are a little different from other items.

Our return window

You have 14 days from the day your order arrives to request a return. After 14 days we're unable to offer a refund or exchange on a change-of-mind return.

Returns must be unopened and sealed

Perfume is a personal hygiene product, so we can only accept change-of-mind returns that are brand new, unused, and in their original sealed packaging. That means the bottle must be unopened, with any cellophane wrap or factory seal fully intact, and the box undamaged.

Once a fragrance has been opened, unsealed, sprayed, or tested, we can no longer accept it back for hygiene reasons. This is standard across fragrance retail and is allowed under UK consumer law for sealed health and hygiene goods. Please don't break the seal until you're sure you want to keep it.

Faulty, damaged, or incorrect items

This is the important exception. If your item arrives faulty, damaged in transit, or you receive the wrong product, you are entitled to a full refund or a replacement. The sealed-packaging rule above does not apply to faulty, damaged or incorrect items.

Contact us within 48 hours of delivery with your order number and a photo of the issue, and we'll put it right at no cost to you, including return postage where a return is needed.

Our money-back authenticity guarantee

Every fragrance we sell is genuine Lattafa. If any item you buy from us is shown not to be genuine, we will refund the full price you paid, including delivery and any return postage, or send a replacement, whichever you prefer. This guarantee is in addition to your statutory rights.

How to start a return

Starting a return is simple.

1. Get in touch within 14 days of delivery through our contact page, by email at yaraaurashop@gmail.com, or by phone on +44 7427 074198.
2. Tell us which item you'd like to return and why.
3. We'll confirm your return is eligible and send you the return address and instructions.

Please don't send anything back before contacting us, as returns received without prior approval can't be processed.

Refunds

Once we receive your returned item and confirm it's unopened and in original condition, we'll process your refund to your original payment method within 14 days. Your bank or card provider may take a few extra days to show the funds.

If a change-of-mind return arrives opened, used, or without its original sealed packaging, we won't be able to refund it, and we'll contact you to arrange the item being sent back to you.

Return postage

For change-of-mind returns, you are responsible for the cost of return postage, and we recommend a tracked service so your parcel is covered until it reaches us. For faulty, damaged, or incorrect items, we cover return postage in full.

Your statutory rights

Nothing in this policy affects your statutory rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Under those regulations, sealed goods that are not suitable for return for health or hygiene reasons, such as perfume, are exempt from the standard right to cancel once they have been unsealed. Your rights in relation to faulty goods are unaffected.

Non-returnable items

For hygiene reasons, the following cannot be returned unless faulty:

• Any fragrance or deodorant that has been opened, unsealed, or used
• Items returned without their original packaging
• Items returned more than 14 days after delivery

Contact us

Questions about a return or refund? We're happy to help. Reach out through our contact page, email yaraaurashop@gmail.com or call +44 7427 074198 with your order number and we'll get back to you quickly.

Yara Aura is a trading name of Perfume Store Ltd (company number 16747822). Business address: Tramway Offices, Rochdale, England, OL12 6AA, United Kingdom.